Sales Order Processor

Coalville, Leicestershire
Employment Type
Customer Services

Sales Order Processor 

  • £24K basic salary (depending on experience).

  • Full-time position, office based in Coalville, Leicestershire with 8am starts.

  • Benefits include Full Training, Career Development, Basic salary review at 6 months service, 25 days annual leave + Bank Holidays, Extra day off for your birthday, Company pension scheme, Discounted gym membership & Free onsite parking.

Have you got the attention to detail and customer service skills to process 20 - 25 quote requests per day from engineers urgently needing parts and spares?

As a member of a (newly formed) 4-person Trade Parts team, you will be receiving enquiries and orders from customers needing units, parts, and spares for roller shutter door installations and repairs. Quote requests usually come by email with part names, codes and / or photograph uploads of the parts they need. It is your responsibility to identify the parts, raise and deliver quotes accurately, process sales orders, and provide excellent customer service through the customers parts buying journey.

How does working office based in Coalville with 8am starts and an early 3pm finish on Friday sound for your next full-time career move?

Due to the fast paced nature of the parts "hunting" involved, the Trade Parts team will always be a full-time office based in Coalville, with 8am starts. There is free onsite parking, an early finish at 3pm on Friday, and you are just 5 minutes walk away from a retail park with Morrisons, B&M and Home Bargains. The office environment is modern and open-plan with multiple departments and your desk is allocated on a pod with 3 colleagues doing the same job as you.

In this Sales Order Processor role, putting on a hi-vis and safety boots and getting out onto the shop floor to speak with colleagues about parts is the norm at times. As is being head down in manual catalogues identifying parts, being on the phone with customers updating urgent quote requests and typing orders into the company's AS400 system. 

What skills and experience do you need?

  • You must have a strong desire to work in a busy office-based role which includes sales order processing and customer interaction by email and over the telephone. 

  • You must have excellent communication skills. You will be liaising with stakeholders over the phone, in-person and by email to get the answers you need to produce quotes, lead-times, and updates for customers by phone and email.

  • You must have strong attention to detail in IT systems data-input and administration. Getting accurate delivery address information, matching and typing in correct codes, and following sales order processes to avoid mistakes, misquotes, and missed lead times is essential.

  • You must work well in a team environment. You will be involved in weekly team meetings and be involved in daily conversations with colleagues (about parts, customers, priorities etc). In your first 6 months, you will be provided with full on-the-job training and will benefit in your development with 3 * one-to-one meetings with your Manager.
  • You must be a punctual and organised person. Every workday starts with email quote requests and phone call enquiries from 8am. You will be busy supporting customers, processing sales orders, and doing tasks to produce and send parts quotes from start till finish.  

What are the benefits?

The company is Europe's leading brand in roller shutter doors. As an employee of this massive German owned company, you will benefit from excellent training, career progression opportunities, and an employment package that includes:

  • £24K starting basic salary with a review at 6 months service

  • 25 days annual holiday leave + Bank Holidays + extra day off on your birthday

  • Preferential pension scheme

  • Discounted gym membership


What isthe recruitment process for this role?

John Boggis at YourCommercial Recruiter will be assessing all candidate applications as they arebeing received until 5pm on Friday 8th December. You will becontacted on the same or next day by telephone or email if you have beenshortlisted by John to speak with about this role. If you have not beenshortlisted to speak with for this role, you will be emailed with thisinformation. John ishoping to arrange 3 or 4 first stage face to face interviews in Week Commencing 4th and 11th December. There will be a 2nd stage face to face interview ASAP after that with the role due to start in early January 2024.

Pleasecontact John Boggis at Your Commercial Recruiter if you would like any more information before applying.

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